The Relentify Blog
Thoughts on business, finance, property, and the technology that powers them.
Rent arrears erode landlord income and agency relationships. A CRM-driven approach to collection and arrears management ensures early intervention and consistent follow-up.
Filing a VAT return does not have to be stressful. Here's a step-by-step walkthrough of the entire process, from preparation to submission.
Crisp offers a compelling all-in-one messaging platform. Here is how it stacks up against Relentify Helpdesk for multi-channel customer support.
Cold transfers drop customers into the unknown. Warm transfers brief the next agent before connecting. Learn why the difference matters and how to implement warm handoffs.
Live chat handles personal data in every conversation. Here is how to keep it secure with encryption, access controls, and compliance with data protection regulations.
How the Apprenticeship Levy works for UK employers, whether you pay it or not, and how to hire apprentices to develop skills your business needs while accessing government funding.
Field-based workers need a timesheet system that goes where they go. Here is what to look for in a mobile timesheet app and how to roll it out successfully.
Good inventory photography is not about being artistic — it is about capturing clear, consistent evidence. This guide covers the practical techniques that produce useful photos.
Legacy software served its purpose, but outdated technology holds your agency back. Understanding the real costs of staying on old systems helps make the case for change.
The domestic reverse charge changes who accounts for VAT on certain services. Here's how it works and how to handle it in your accounts.
HubSpot Service Hub is part of a powerful CRM ecosystem, but is an all-in-one platform the best choice for helpdesk? Comparing it with Relentify Helpdesk on features and value.
Running multiple brands does not mean running multiple helpdesks. Learn how to manage distinct brands from a single platform while keeping each customer experience separate.
Live chat turns scheduling from a multi-step process into a single conversation. Here is how to use it for appointment booking across different industries.
A practical guide to handling employee grievances in line with the ACAS Code of Practice, covering the process, your obligations, and how to handle complaints fairly and consistently.
Zero-hours contracts offer flexibility but create timesheet complexity. Learn how to track hours, calculate entitlements, and stay compliant.
Barcode and QR code technology is already used in asset management across many industries. Here is how it could transform property inventory tracking.
No two agencies work exactly the same way. Custom fields let you adapt your CRM to capture the specific data that matters to your business, without changing how the system works.
Manual bill processing is slow, error-prone, and expensive. Here's how to automate your accounts payable to save time and reduce mistakes.
Zoho Desk is affordable and part of a massive ecosystem. But does it give you everything you need? A feature and pricing comparison with Relentify Helpdesk.
Audit logs track every action in your helpdesk for compliance, security, and accountability. Learn what to log, how long to retain it, and how to use it.
Accountancy firms handle sensitive, time-sensitive client queries. Live chat provides a fast, documented communication channel that fits how modern clients want to interact.
A practical guide to meeting your workplace health and safety obligations as a small business, covering risk assessments, policies, training, and record keeping without overcomplicating things.
When staff transfer between employers under TUPE or similar regulations, timesheet records play a critical role. Here is what you need to know.
Managing multiple inventory bookings across different clients and properties requires organisation and planning. This guide covers scheduling, routing, and workflow management.